See how FedEx, Johns Hopkins Medicine, MedStar Health, the State of Indiana, Workable, and federal and healthcare organizations work with Ad Astra to communicate with every person they serve, and what changed when they did.
FedExCustomer satisfaction up from 65% to 95%Since 2018
ChallengeSolutionResults
InterpretationTranslationLocalizationCART
300+
Languages, dialects, and signed languages
130k+
Assignments per year
16k+
Linguists worldwide
15+
Years of experience
Featured case study
A closer look at one program
Each Ad Astra case study follows the same structure, so it is easy to compare programs and find the ones that look like yours.
Logistics & Transportation
FedEx: Communication at Global Scale
Since 2018, Ad Astra has provided FedEx with translation, interpretation, and technology integration that keep communication clear across its global operations. Customer satisfaction rose from 65% to 95%, and project turnaround fell by 25%.
Challenge
Language barriers in new, non-English-speaking regions were affecting communication with medical personnel and clients: uneven translation quality, live multilingual needs, and disconnected systems.
Solution
Translation and interpretation, CART and VRI for high-stakes meetings, and Ad Astra's Translation Management System integrated with FedEx platforms.
Result
Customer satisfaction rose from 65% to 95%, project turnaround fell from 10 days to 7.5, and multilingual teams made decisions faster.
“Ad Astra has been instrumental in helping us bridge communication gaps across our global operations. Their ability to deliver precise, culturally accurate translations and real-time interpretation has dramatically improved our efficiency and customer satisfaction. They've become more than a service provider. They're a trusted partner in our mission to deliver excellence worldwide.”Director of Operations, FedEx
Filter by industry or by service to see how organizations like yours use Ad Astra, and what changed when they did.
Healthcare & Pharmaceuticals
Johns Hopkins Medicine: A Partnership Since 2010
Live interpretation around the clock across 40 sites, built into the systems clinicians already use. The program achieved 100% compliance in its annual audit against Joint Commission standards.
MedStar Health: Better Patient Communication at Lower Cost
MedStar Health partnered with Ad Astra to strengthen care delivery through better multilingual support. Translation accuracy reached 99%, patient satisfaction rose from 70% to 90%, and language service costs fell by 25%.
MedStar Health: Real-Time Communication in Every Consultation
How on-site CART and video remote interpreting helped MedStar Health give patients timely, accurate medical information, earning more than 99% positive feedback on accessibility and communication.
State of Indiana: Language Service Data for Better Decisions
How customized dashboards and transparent reporting turned language service data into better decisions, with 15% better interpreter timeliness and a 30-second average call connection time.
Workable: Continuous Localization for Canadian French
How a targeted localization project became an ongoing program that keeps Workable's recruiting and HR platform in sync for French-speaking users in Canada: 164,000+ words adapted, on schedule, on budget, with no rework.
A U.S. government agency leading biomedical and public health research
In-Person Interpretation for Federal Biomedical Research
A federal biomedical and public health research agency needed a high volume of in-person interpreters trained in medical and scientific communication. Ad Astra has filled about 16,000 appointments over four years.
A world-renowned healthcare organization and academic institution
Video Interpreting for Medical Research, Education, and Care
A world-renowned healthcare organization and academic institution needed to move from in-person to fully scaled video interpretation, fast. Ad Astra has covered more than 8,000 remote appointments since 2021.
Phone Interpretation for Independent Care Management
An independent care management organization needed a large pool of medically qualified phone interpreters across common and rare languages. Ad Astra handled 3,600+ calls in 2024 with a five-out-of-five client satisfaction rating.
Medical Transcription for a Government Health Agency
A secure, accurate, and consistent transcription workflow for proprietary-format autopsy recordings, delivered by certified medical transcriptionists in a HIPAA-compliant environment.
Try another combination, or ask our team for examples from your industry.
What every case study shows
Four parts, the same in every story
Every Ad Astra case study is built the same way, so you can compare programs side by side and see exactly what was done and what it achieved.
The challenge
What the organization was facing: the languages, volumes, settings, deadlines, and compliance pressure behind the decision.
The solution
What Ad Astra put in place: the services, the linguists, AdAstraConnect, and how the program was rolled out.
The results
What changed, in numbers wherever the client allows: before and after, and over what period of time.
The client's voice
In the client's own words, approved for publication: what it is like to work with Ad Astra day to day.
How results are measured
The numbers behind the stories
Ad Astra case studies report results that can be checked. Most of the measures come straight from the reporting clients already see in AdAstraConnect.
Measures used in Ad Astra case studies and where each comes from
Measure
What it tells you
Where it comes from
Connection time
How quickly a person reaches a qualified interpreter
AdAstraConnect call logs
Fulfillment rate
The share of requests filled, by language and modality
AdAstraConnect reporting
Turnaround time
How translation and localization deliveries compare with the deadline
Project records
Language coverage
How many languages the program served, including rarely requested ones
AdAstraConnect reporting
Usage and spend
Volume and cost by department, location, or program
Real-time AdAstraConnect dashboards
Satisfaction and outcomes
What staff, patients, residents, or customers experienced
Client feedback and surveys
Industry insight
When a Mistranslation Becomes a Clinical Error
The real cost of linguistic shortcuts in medical translation, and what professional language services change.
The case
Germany, 2006 to 2007
U.S. packaging for a knee implant component read "non-modular cemented." Hospital staff understood it as "non-cemented," and the component was implanted without cement. 47 patients were affected, and 30 needed revision surgery.
Source: Fakler et al., Patient Safety in Surgery, 2007
The case
Spain, a British patient
A patient's medical history was misread, leading doctors to believe her mother and sister had had breast cancer. She says no translator was offered, and she underwent a double mastectomy she says was unnecessary.
Source: The Olive Press, October 2015
The lesson: relying on machine translation or a bilingual colleague is a risk no institution should take. Specialist medical linguists bring terminology expertise, attention to detail, and strict confidentiality to every label, instruction, and record.
Behind every Ad Astra case study is data the client can see for themselves. AdAstraConnect records every request, session, and delivery, so results are measured, not estimated.
Real-time usage and spend by department, location, or program
Call history and connection times for every interpreting session
Translation requests, status, and delivery tracked in one place
Reporting and audit trails for compliance reviews
Users, departments, and locations managed under one account
If Ad Astra has helped your organization communicate better, we would love to feature your program. You approve every word before anything is published.
Ad Astra case studies are real examples of how organizations work with Ad Astra to communicate with the people they serve. Each one describes the challenge the organization faced, the services and technology Ad Astra put in place, and the measurable results.
The case studies cover healthcare and academic medicine, federal and state government, biomedical research, care management, logistics, and software. They include FedEx, Johns Hopkins Medicine, MedStar Health, the State of Indiana, and Workable. Use the filters to see the case studies for your industry or for a specific service.
Wherever possible, results come from data the client can see for themselves in AdAstraConnect, such as connection times, fulfillment rates, usage, and spend, together with project records and client feedback. Each case study states what was measured and over what period.
Some clients are named with their permission. Others are described by type and size, for example a regional health system or a state agency, to protect confidentiality. Ad Astra never publishes client information without approval.
Ask our team. Where a client has agreed to act as a reference, we can arrange a conversation during your evaluation.
Yes. Ad Astra has supported federal, state, and local agencies for more than 15 years and holds GSA Multiple Award Schedule contract GS10F177AA. Past performance information is available on request for procurement purposes.
Every program starts with a review of your languages, volumes, settings, and requirements. Our team will share the examples most relevant to your organization and explain what results you can expect.
Yes, we would love to tell your story. Contact our team and we will walk you through the process, including approval of every word before anything is published.
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Examples from organizations like yours
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Answers on compliance, security, and integration requirements
