Over-the-Phone Interpreting (OPI) Services
Instant access to professional phone interpreters in 300+ languages, in seconds, anytime, anywhere. No hardware, scheduling, or lead time required.
How over-the-phone interpreting works
Over-the-Phone Interpreting (OPI) gives you immediate access to professional interpreters trained to support fast, accurate communication in high-demand environments. With just one call, your team can connect with qualified linguists who ensure clarity, cultural accuracy, and confidentiality in every conversation.
Whether you are supporting a patient, interviewing a client, managing a claim, or assisting a community member, OPI enables seamless multilingual communication with no hardware, scheduling, or lead time required.
Three steps, and you are talking
Our OPI service is built for speed, stability, and simplicity. Connect in seconds, with no special setup required. It works with your phone, laptop, or tablet.
Dial
Call your dedicated 1-800 number and enter your secure PIN, or start the call from the mobile app or the web.
Select
Choose the language you need from 300+ spoken languages and dialects.
Speak
You are connected to a qualified interpreter, with the call logged for reporting and compliance.
Access from any device, anywhere, anytime
Dedicated 1-800 number
Simply dial your personalized 1-800 number, enter your secure PIN, and instantly connect with a professional interpreter.
Mobile app
Connect directly from your mobile device with our app, available on the App Store and Google Play.
Web-based access
Log in to AdAstraConnect and make a seamless web call from your computer.
Built for high-volume environments
24/7/365 interpreter access
Interpreters are available every hour of every day, including nights, weekends, and holidays.
Support for 300+ languages
From the most requested languages to rare and indigenous languages worldwide.
Clear call quality and stable connections
Reliable audio so nothing is lost, on a network built for call volume.
HIPAA compliant, secure, and encrypted
Confidential by design, and compliant with HIPAA, ADA, and Title VI requirements.
Predictable, transparent pricing
Pricing you can forecast, with usage and spend visible in real time.
Ideal for high-volume environments
Contact centers, triage lines, and public service desks that cannot queue.
Choose how much human you need on every call
When a caller needs an interpreter, every second counts. Ad Astra connects you to interpretation in seconds, around the clock, using AI to deliver speed and lower cost, and certified human interpreters wherever the stakes are real. You choose the level of human involvement that fits each call.
| Service level | What you get | Best for | Cost and connect |
|---|---|---|---|
| AI Interpreter | Real-time AI interpretation, connected in seconds, 24/7. | High-volume, everyday, and informational calls. | $ · Instant |
| AI Interpreter + Live QA | AI interpretation with built-in AI quality monitoring and human escalation on demand. | Routine service calls where consistency matters. | $$ · Instant |
| AI-Assisted Human Interpreter | A certified human interpreter, connected faster and supported by AI. | Customer-facing or sensitive calls. | $$$ · Fast |
| Certified Human Interpreter | Fully certified human interpretation with specialized credentials. | High-stakes, regulated, and critical calls. | $$$$ · Priority |
Move to a human at any moment. During an AI call, press 0 or say "please transfer me to a human." The call routes straight to a certified interpreter in the same language, with no need to select your language again. AI modes apply to currently supported languages; anything else routes to a human interpreter automatically.
Certified humans where it matters
Court, medical, and legal calls always receive a certified human interpreter, never AI alone.
AI-monitored quality on every call
Our AI reviews each interpreter call in real time for professional introduction, audio clarity, and compliance.
Quality that keeps improving
Quality signals guide targeted training for our interpreters, so the service gets better over time.
Human on demand
Any AI call can be handed to a certified human interpreter the moment you need one.
Configurable to your risk tolerance
Set the level of human involvement per call type and per program.
Transparent by default
When AI interpretation is used, clients and callers are told. We never present AI interpretation as human work.
OPI built around how your team actually works
Healthcare OPI
HIPAA-compliant OPI for triage calls, telehealth, scheduling, pharmacy communication, case management, and emergency support.
Legal and court OPI
Accurate and confidential interpreting for client calls, attorney-client communication, intake interviews, probation check-ins, and legal assistance hotlines.
Government and public services OPI
Instant support for benefits offices, social services, emergency management, public health, and multilingual community programs.
Insurance OPI
Interpreter support for claims calls, adjuster interviews, fraud investigations, policyholder communication, and customer service centers.
Contact center and customer support OPI
High-volume OPI for customer service teams, support queues, technical troubleshooting, order assistance, and multilingual escalation calls.
Education OPI
Interpreter support for student engagement, family communication, enrollment processes, and school administrative calls.
Your OPI command center
Manage your interpreting program with a secure, centralized dashboard built for organizations of every size. AdAstraConnect gives your team the control, visibility, and convenience needed to support multilingual communication at scale.
- Track OPI usage in real time
- Manage user permissions and departments
- Access call history and detailed reporting
- Combine OPI, VRI, and in-person services in one unified platform
- Request scheduled or on-demand interpreters instantly
How we qualify every interpreter
There is little margin for error in interpreting, so every Ad Astra interpreter clears a five-stage screening process before taking a single assignment.
Verified command of both languages, in and out.
Certifications and professional credentials confirmed.
Identity verified, with background checks for on-site work.
Digital competency checks on the tools used in session.
Camera framing, sound quality, and internet speed assessed.
Built for regulated environments
Ad Astra interpretation follows strict federal and industry regulations, ensuring safe and reliable communication across every environment we support.
Not sure this is the right fit?
Ad Astra delivers interpretation four ways. Compare them on the interpretation services overview.
Frequently asked questions
Over-the-Phone Interpreting is on-demand interpreting delivered by phone. You dial in, select your language, and connect to a qualified interpreter, with no equipment, scheduling, or lead time required.
Most calls connect in seconds, with a nine-second average connection in core languages. OPI is available 24 hours a day, 7 days a week, 365 days a year.
Three ways: dial your dedicated 1-800 number and enter your PIN, start a call from the mobile app, or log in to AdAstraConnect and call from the web.
OPI is audio-only and ideal for quick or urgent calls. VRI adds video support for visual cues and sign language interpreting.
The AI Interpreter is an automated interpretation option built into AdAstraConnect. It handles interpretation in real time for supported languages, and any AI call can be handed to a certified human interpreter on demand. Court, medical, and legal calls always receive a certified human interpreter.
Yes. During an AI session, press 0 or ask to be transferred to a human. The call routes to a certified interpreter in the same language, with no need to select your language again.
Ad Astra provides interpretation in more than 300 spoken languages and dialects, including commonly requested languages like Spanish, Mandarin, Arabic, French, and German, as well as rare and indigenous languages.
Yes. OPI calls are secure and encrypted, and follow HIPAA, ADA, and Title VI requirements, with call records available for reporting and audit.
Yes. We can set you up with our dedicated over-the-phone interpreters, or create a tailored solution using a dedicated phone line for your organization with a select pool of languages and dialects.
Pricing depends on your language mix, call volume, and service level. We provide predictable, transparent pricing and a detailed quote based on your specific needs.
Get phone interpreting switched on
Tell us your languages and call volumes and our team will build an OPI quote around them.
- A response within 10 minutes during business hours
- Pricing built for your volume, not a generic rate card
- A dedicated client success manager and project manager
- Answers on HIPAA, Title VI, ADA, and integration requirements
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