One Platform for Every Communication Need

AdAstraConnect is Ad Astra's communication platform for requesting, managing, and reporting on interpretation and translation services in one place. Your team can start an on-demand phone or video call, schedule sessions in advance, track every request, approve verification of services, and pull usage and billing reports. It runs in any web browser and on iOS and Android, and it connects you to Ad Astra's network of professional interpreters 24/7/365.

A typical vendor gives you a phone number and a monthly invoice. AdAstraConnect gives you the platform and the interpreters together. Requests, scheduling, live calls, verification of services, reporting, and billing all run in one system, so you can see who used which service, when, for how long, and at what cost, by department or location. Interpretation becomes an operation you can measure instead of a line item you reconcile at the end of the month.

You can access over-the-phone interpretation (OPI), video remote interpretation (VRI), and in-person interpretation, along with translation and document services. OPI and VRI are available on demand, and in-person interpreters are scheduled for the date, time, and location you set. You choose the service when you place a request, the platform routes it accordingly, and every completed session appears in your history and reporting.

Over-the-phone calls connect to a professional interpreter in an average of 9 seconds in core languages, 24/7/365. Connection times for less common languages can be longer. Video remote interpretation is also available on demand, and in-person assignments are scheduled and confirmed in advance, so your team knows who is coming and when. Every session appears in your call history and reporting.

Yes. AdAstraConnect is available on iOS and Android, for clients and interpreters. You can start an on-demand call, join a scheduled appointment, review your call history, and approve verification of services from your phone. Your team can also use the full platform in any web browser, so people can move between desk and mobile with the same account.

Yes. The platform supports accounts and sub-accounts, so you can organize departments, sites, or facilities under one parent organization. Each location requests services and sees its own activity, while administrators see usage and spend across the whole organization through department-level reporting. This makes it easier to allocate budgets and spot where demand is growing.

Each person on your team gets their own login under your organization's account, with a role that sets what they can do, such as requesting services, approving verification of services, or viewing reports and billing. Role-based access controls and audit trails tie every request and session to a named user, and administrators add or remove users as your staff changes.

Yes. Interpreters have a dedicated portal and mobile app where they manage availability, accept or decline assignments, take calls, check in to appointments, submit digital verification of services (D-VOS), and track their own invoices. Because interpreters and your team work from the same records, scheduling, attendance, and billing stay consistent without manual reconciliation.

Ad Astra is SOC 2 Type II audited, and AdAstraConnect is built on enterprise-grade cloud infrastructure with encrypted communications, role-based access controls, and full audit trails on every session. HIPAA-ready workflows support healthcare organizations. Qualified buyers can review the SOC 2 Type II report under NDA as part of their security assessment.

AdAstraConnect offers a REST-based API with secure authentication and single sign-on (SSO), so you can launch interpretation from your own systems, including your EHR, case management system, telehealth platform, or internal portal. When you need more than the standard API, our team develops custom endpoints and provides dedicated integration support from scoping through go-live. Ask during your demo which of your systems we can connect to.

Pricing is based on the services you use, such as over-the-phone, video, or in-person interpretation and translation, and on your expected volume. We do not publish a single rate card, because a clinic and a statewide agency need very different setups. Request a demo and we will walk you through the platform and prepare a quote built around your organization.

Most organizations are up and running within 1 to 2 business days. Onboarding includes account setup, user and permission configuration, and a walkthrough for your team. API and EHR integrations follow their own timeline, which we scope with your IT team during onboarding so you know what to expect before work begins.