Phone Interpretation for Independent Care Management
An independent care management organization needed a large pool of medically qualified phone interpreters across common and rare languages. Ad Astra handled 3,600+ calls in 2024 with a five-out-of-five client satisfaction rating.
About the client
An independent care management organization, serving the public and private sectors with everything from utilization review to complex case management, needed a large pool of medically qualified interpreters by phone.
The client needed accurate, timely phone interpretation across many common and rare languages. Every interpreter had to be medically qualified, since conversations regularly involve medical terminology and procedures.
A dedicated, medically qualified interpreter pool
Common and rare languages
A dedicated interpreter pool covering every required language, drawn from Ad Astra's 16,000+ trained linguists.
Medically qualified
Additional in-house training through Ad Astra's accredited Training Department.
Fast connections
Ad Astra's technology platform delivered the speed phone interpreting demands.
High volume, top satisfaction
3,600+ calls in 2024
Handled by trained, medically qualified linguists.
5 out of 5 CSAT
Five out of five stars from the client.
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See what changed for other organizations
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Johns Hopkins Medicine: A Partnership Since 2010
Live interpretation around the clock across 40 sites, built into the systems clinicians already use. The program achieved 100% compliance in its annual audit against Joint Commission standards.
Read the case studyMedStar Health: Better Patient Communication at Lower Cost
MedStar Health partnered with Ad Astra to strengthen care delivery through better multilingual support. Translation accuracy reached 99%, patient satisfaction rose from 70% to 90%, and language service costs fell by 25%.
Read the case studyMedStar Health: Real-Time Communication in Every Consultation
How on-site CART and video remote interpreting helped MedStar Health give patients timely, accurate medical information, earning more than 99% positive feedback on accessibility and communication.
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