Video Interpreting for Medical Research, Education, and Care
A world-renowned healthcare organization and academic institution needed to move from in-person to fully scaled video interpretation, fast. Ad Astra has covered more than 8,000 remote appointments since 2021.
About the client
A world-renowned healthcare organization and academic institution, spanning medical education, research, and clinical care, needed to move from in-person interpretation to fully scaled video interpretation, fast.
During the COVID-19 pandemic, many of its locations could not allow in-person appointments. Patients with limited English proficiency and patients who are Deaf or Hard of Hearing still needed interpreters, so the client needed a fully scaled Virtual Interpreting Services (VIS) solution right away.
Video interpreting at scale, without losing care quality
Rapid VIS rollout
Medically trained, certified interpreters over video, keeping patients and staff safe.
Safe in-person coverage
Where in-person work was still required, interpreters wore PPE, including clear masks for ASL.
Staff trained in weeks
Virtual training for client staff on using VIS, delivered within weeks of the request.
Care that continued when in-person access closed
Remote services since 2021
Video interpreting scaled up as in-person access closed.
8,000+ remote appointments
Covered by trained, medically qualified linguists.
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Johns Hopkins Medicine: A Partnership Since 2010
Live interpretation around the clock across 40 sites, built into the systems clinicians already use. The program achieved 100% compliance in its annual audit against Joint Commission standards.
Read the case studyMedStar Health: Better Patient Communication at Lower Cost
MedStar Health partnered with Ad Astra to strengthen care delivery through better multilingual support. Translation accuracy reached 99%, patient satisfaction rose from 70% to 90%, and language service costs fell by 25%.
Read the case studyMedStar Health: Real-Time Communication in Every Consultation
How on-site CART and video remote interpreting helped MedStar Health give patients timely, accurate medical information, earning more than 99% positive feedback on accessibility and communication.
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