MedStar Health: Real-Time Communication in Every Consultation
How on-site CART and video remote interpreting helped MedStar Health give patients timely, accurate medical information, earning more than 99% positive feedback on accessibility and communication.
About the client
MedStar Health, one of the nation's leading healthcare providers, needed to communicate vital health information to patients with limited English proficiency and to patients who are Deaf or Hard of Hearing.
Barriers that stood between patients and their care
- No real-time accessibility during medical consultations
- Communication gaps that delayed patient care
- Limited resources for a wide range of language needs
Communication access built around MedStar Health's needs
On-site CART
Communication Access Realtime Translation using specialized stenography equipment, putting real-time text in front of patients during consultations.
Video remote interpreting
Immediate language support over video, so providers and patients understand each other in the moment.
Dedicated account team
A Client Success Manager and Project Manager who kept integration seamless and communication open.
Measurable improvements in patient communication
99%+ positive feedback
On accessibility and communication during medical consultations.
Fewer care delays
Communication-related delays reduced through on-site and virtual interpreting.
Higher satisfaction
For patients and staff alike, across a wide range of language needs.
Continued collaboration keeps MedStar Health a leader in accessible healthcare communication.
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