Johns Hopkins Medicine: A Partnership Since 2010
Live interpretation around the clock across 40 sites, built into the systems clinicians already use. The program achieved 100% compliance in its annual audit against Joint Commission standards.
About the client
Ad Astra has partnered with Johns Hopkins Medicine since 2010, delivering language services shaped around the realities of a major academic health system.
The partnership is built on continuous improvement and close alignment with industry standards, so communication keeps pace with care.
One partner covering every site, every shift, and every language need
Live interpretation for patients and families across the Johns Hopkins network, connected to the systems clinicians use every day.
200+ languages
Live interpretation for patients and families in more than 200 spoken languages and dialects.
24/7/365
Continuous support, every day of the year.
40 sites
Coverage across the Johns Hopkins network.
Epic integration
Fully integrated and connected to the Epic patient portal.
Measured against the standards hospitals answer to
100% compliance
Achieved in the annual audit against Joint Commission standards.
100% immediate response
Every request for linguistic support met with an immediate response.
Built-in flexibility
During severe weather or unforeseen delays, Ad Astra provides phone or video remote interpreting at no extra cost.
Growing alongside Johns Hopkins Medicine
Ad Astra will keep growing alongside Johns Hopkins Medicine, expanding its offerings through deeper technology integration and training to meet the emerging demands of healthcare communication.
In their words
“Ad Astra has consistently exceeded our expectations with their professionalism and commitment to service quality. Their interpreters seamlessly integrate with our systems, enhancing communication and overall patient care.”
Download the case study
Get the full Johns Hopkins Medicine story as a PDF to share with your team.
See what changed for other organizations
Every Ad Astra case study covers the challenge, the solution, and the measurable results.
MedStar Health: Better Patient Communication at Lower Cost
MedStar Health partnered with Ad Astra to strengthen care delivery through better multilingual support. Translation accuracy reached 99%, patient satisfaction rose from 70% to 90%, and language service costs fell by 25%.
Read the case studyMedStar Health: Real-Time Communication in Every Consultation
How on-site CART and video remote interpreting helped MedStar Health give patients timely, accurate medical information, earning more than 99% positive feedback on accessibility and communication.
Read the case studyIn-Person Interpretation for Federal Biomedical Research
A federal biomedical and public health research agency needed a high volume of in-person interpreters trained in medical and scientific communication. Ad Astra has filled about 16,000 appointments over four years.
Read the case studyTell us about your program
Share your languages, volumes, and goals, and our team will show you how a program like this would work for your organization.
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