FedEx: Communication at Global Scale
Since 2018, Ad Astra has provided FedEx with translation, interpretation, and technology integration that keep communication clear across its global operations. Customer satisfaction rose from 65% to 95%, and project turnaround fell by 25%.
About the client
FedEx is best known for logistics, but it also works extensively in the medical sector, moving critical medical supplies around the world.
As it expanded into non-English-speaking regions, language barriers began to affect communication with medical personnel and clients across a customer base with wide-ranging language needs.
Language barriers were affecting communication inside and outside FedEx
Before Ad Astra, three problems were slowing FedEx's international operations.
Inconsistent quality
Uneven translation quality led to misinterpretations.
Real-time needs
International operations needed live support in multiple languages.
Disconnected systems
Disparate systems created bottlenecks in service delivery.
Before Ad Astra, FedEx experienced
Services built around FedEx's specific needs
Ad Astra combined translation, real-time communication, and technology integration into one program.
Translation and interpretation
A multi-layered translation process for linguistic and cultural accuracy, document translation in 200+ languages, and real-time interpretation services.
CART and VRI
Communication Access Realtime Translation (CART) and Video Remote Interpretation (VRI) for high-stakes meetings and customer interactions.
Technology integration
Ad Astra's Translation Management System integrated with FedEx platforms, streamlining workflows and reducing manual errors.
Before and after Ad Astra
Each row compares FedEx's performance before the partnership with its performance after implementation.
| Metric | Before | After |
|---|---|---|
| Customer satisfaction rating | 65% | 95% |
| Average project turnaround | 10 days | 7.5 days |
| Operational efficiency | Moderate | High |
Clear gains across FedEx's operations
Customer satisfaction
Ratings rose from 65% to 95%, a 30-point gain driven by clearer communication.
Faster turnaround
Project turnaround dropped 25%, from 10 days to 7.5, thanks to streamlined translation workflows.
Operational efficiency
Multilingual teams made decisions faster, lifting efficiency across operations.
A partnership that keeps evolving
Ad Astra continues to support FedEx, and language is no longer a barrier to its success.
24/7/365 availability
Language services available around the clock, so communication never stops.
Evolving integration
Regular updates that keep language solutions aligned with FedEx's changing technology.
Quarterly reviews
Performance reviews every quarter to measure results and plan the next improvements.
In their words
“Ad Astra has been instrumental in helping us bridge communication gaps across our global operations. Their ability to deliver precise, culturally accurate translations and real-time interpretation has dramatically improved our efficiency and customer satisfaction. They've become more than a service provider. They're a trusted partner in our mission to deliver excellence worldwide.”
Download the case study
Get the full FedEx story as a PDF to share with your team.
See what changed for other organizations
Every Ad Astra case study covers the challenge, the solution, and the measurable results.
Johns Hopkins Medicine: A Partnership Since 2010
Live interpretation around the clock across 40 sites, built into the systems clinicians already use. The program achieved 100% compliance in its annual audit against Joint Commission standards.
Read the case studyMedStar Health: Better Patient Communication at Lower Cost
MedStar Health partnered with Ad Astra to strengthen care delivery through better multilingual support. Translation accuracy reached 99%, patient satisfaction rose from 70% to 90%, and language service costs fell by 25%.
Read the case studyMedStar Health: Real-Time Communication in Every Consultation
How on-site CART and video remote interpreting helped MedStar Health give patients timely, accurate medical information, earning more than 99% positive feedback on accessibility and communication.
Read the case studyTell us about your program
Share your languages, volumes, and goals, and our team will show you how a program like this would work for your organization.
- A response within 10 minutes during business hours
- Examples from organizations like yours
- Pricing built for your volume, not a generic rate card
- Answers on compliance, security, and integration requirements
Talk to Our Team
All fields marked with an asterisk are required.
Thanks, your request is in.
Our team will get back to you within 10 minutes during business hours.