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Call CenterMotorist Aid

Motorist aid answering that understands every driver

When a driver is stranded on a highway shoulder, the first voice they hear has to understand them. Ad Astra answers motorist aid and roadside assistance lines around the clock, brings a professional interpreter onto the call in seconds when a driver needs one, and hands clear, complete details to your dispatch team.

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Answered 24/7/365Priority call routingEvery call recorded and reported
24/7/365
Always answered
300+
Languages supported
130k+
Assignments annually
9 sec
Average connection in core languages
What we handle

Every call on your motorist aid line, answered and documented

Your program sets the scripts, the escalation rules, and the reporting it needs. We answer every call to that standard, day and night, holidays included.

Roadside assistance calls

Flat tires, empty tanks, breakdowns, and minor collisions, answered with the greeting and script your program approves.

Location and incident capture

Agents confirm the caller's location, vehicle, and situation, and log them the same way on every call so dispatch is never guessing.

Dispatch coordination

Calls are relayed to service patrols, tow partners, or your communications center under the escalation rules you set.

Help in the caller's language

When a driver is more comfortable in another language, a professional interpreter joins the same call. Nobody has to hang up and redial.

Emergency handoff

When a call turns out to be an emergency, agents transfer it to the emergency contacts your protocol names, without delay.

Recording and reporting

Calls are recorded and reported by hour, day, week, month, and year, so you can show volumes and response times to your board or funder.

How it works

How a motorist aid call runs

The call is answered

A trained agent answers your line with your program's greeting, around the clock, including nights, weekends, and holidays.

The situation is captured

Location, vehicle, and need are confirmed and logged. If the driver needs another language, an interpreter joins the call.

Help is on the way

Details go to dispatch or service patrol under your rules, and the call is documented for reporting.

Priority queueing

Urgent calls move to the front of the queue so stranded drivers are not left waiting.

Your scripts, your rules

We load your greeting, call flow, and escalation contacts, and test them with your team before go-live.

Shift and incident reports

Supervisors see what happened on every shift, with call details ready for follow-up.

Powered by AdAstraConnect

One platform behind every roadside call

AdAstraConnect runs the line: call handling, interpreter access, recording, and reporting in one secure system your managers can see in real time.

  • Centralized call management
  • Real-time interpreter access on every call
  • Supervisor dashboards and live queue views
  • Call recording and on-demand transcription
  • Reporting by program, line, and time period
  • SSO, role-based access, and full audit logs
See AdAstraConnect Request a Capabilities Briefing
Who we support

Programs we answer for

State departments of transportation

Statewide motorist aid and roadside assistance lines.

Regional transportation agencies

Freeway service patrol and call box programs.

Toll and bridge authorities

Customer and incident lines for roads and crossings.

511 and traveler information programs

Overflow and after-hours coverage for traveler lines.

Emergency management offices

Surge answering during storms, closures, and evacuations.

Prime contractors

Multilingual answering as a subcontractor on transportation contracts.

FAQ

Motorist aid answering, answered

A motorist aid call center answers calls from drivers who need help on the road, such as breakdowns, flat tires, or minor collisions. Agents confirm the caller's location and situation, then dispatch a service patrol or tow partner, or transfer emergencies to the contacts your protocol names. Ad Astra answers these lines 24/7/365 and documents every call for your reporting.

Yes. When a caller is more comfortable in another language, a professional interpreter joins the same call, so the driver never has to hang up or redial. Ad Astra supports more than 300 languages and dialects, with an average connection of 9 seconds over the phone in core languages.

You set the rules. Before go-live, we load your escalation contacts and call flow, including when a call goes to a service patrol, a tow partner, your communications center, or emergency services. Agents follow that flow on every call, and each handoff is logged so your team can review it later.

Calls are recorded, and reporting is available by hour, day, week, month, and year. Supervisors can see call volumes, interpreter sessions, handoffs, and response times in AdAstraConnect, and export reports for your board, your funder, or a contract review whenever you need them.

Agencies contract with Ad Astra through the GSA Multiple Award Schedule, direct agency contracts, and WOSB and EDWOSB set-asides. We also work as a subcontractor to prime contractors that need multilingual answering on a larger transportation contract. Request a capabilities briefing and we will walk through the route that fits your procurement.

Government Call Center Services

Other lines we run for agencies

Every line runs on the same platform, with the same interpreter network and the same compliance posture. See all Government Call Center Services.

After-Hours IT Helpdesk

Tier 1 after-hours IT helpdesk answering for government agencies: password resets, account unlocks, incident routing, and on-call escalation, 24/7.

Learn more
Request a Capabilities Briefing

Tell us about your motorist aid line

Share your program, call volume, and the languages your drivers speak. We will prepare a capabilities briefing built around your line.

  • A briefing built around your line and your call volume
  • Clear answers on procurement routes and compliance
  • A dedicated client success manager from day one
1-844-203-4242
info@ad-astrainc.com

Request a Capabilities Briefing

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