How do we make healthcare feel safer, more human, and more equitable?
In this special episode of Connected Conversations, host Elena Petrova speaks with Pedro C. Díaz, Director of Language & Guest Services at Children’s National Hospital in Washington, D.C., about how language access and culturally competent care shape the patient experience from the very first “hello.”
🟢 Key Themes:
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Why language services are critical to safe and inclusive care
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How culturally competent guest services build trust with families
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Pedro’s leadership in improving patient access across major medical institutions
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The connection between language equity and better health outcomes
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Why events like Race for Every Child 2025 go beyond fundraising, they bring care to life
🎧 Tune in for a moving, behind-the-scenes look at how language professionals are transforming healthcare from the inside out.
💙 Support the cause: https://shorturl.at/ExqGV
About Pedro Díaz:
Pedro C. Díaz is Director of Language & Guest Services at Children’s National Hospital in Washington, D.C. With 15+ years in healthcare leadership, he oversees language access, guest services, hospital operators, and family engagement initiatives. He is a medical interpreter, Lean Six Sigma Green Belt, published author, and national speaker on culturally competent care.
You can watch/listen to this episode here:
🟢 Spotify: https://shorturl.at/pn1G4
⚫ Apple Podcast:
