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Over-the-Phone Interpreting (OPI) Services

Instant access to professional phone interpreters in 300+ languages in seconds anytime, anywhere

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Over-the-Phone Interpreting: How It Works

Over-the-Phone Interpreting (OPI) gives you immediate access to professional interpreters trained to support fast, accurate communication in high-demand environments. With just one call, your team can connect with qualified linguists who ensure clarity, cultural accuracy, and confidentiality in every conversation.

Whether you’re supporting a patient, interviewing a client, managing a claim, or assisting a community member, OPI enables seamless multilingual communication — no hardware, scheduling, or lead time required.

Healthcare OPI

HIPAA-compliant OPI for triage calls, telehealth, scheduling, pharmacy communication, case management, and emergency support.

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Medical ASL Interpretation
Legal Interpretation ASL

Legal & Court OPI

Accurate and confidential interpreting for client calls, attorney–client communication, intake interviews, probation check-ins, and legal assistance hotlines.

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Government & Public Services OPI

Instant support for benefits offices, social services, emergency management, public health, and multilingual community programs.

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Convention ASL Interpretation
ASL Interpretation For Businesses

Insurance OPI

Interpreter support for claims calls, adjuster interviews, fraud investigations, policyholder communication, and customer service centers.

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Contact Center & Customer Support OPI

High-volume OPI for customer service teams, support queues, technical troubleshooting, order assistance, and multilingual escalation calls.

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Customer Support Interpretation
Education Interpretation

Education OPI

Interpreter support for student engagement, family communication, enrollment processes, and school administrative calls.

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How on-demand interpreting works with DayInterpreting

Access from any device,anywhere, anytime

Our OPI platform is built for speed, stability, and simplicity. Connect in seconds — no special setup required.

  • No extra equipment needed. It works with your phone, laptop, or tablet!
  • 24/7/365 interpreter access
  • Support for 300+ languages
  • Clear call quality and stable connections
  • HIPAA-compliant, secure, and encrypted
  • Predictable, transparent pricing
  • Ideal for high-volume environments
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AdAstraConnect: Your OPI Command Center

Manage your interpreting program with a secure, centralized dashboard built for organizations of every size. With AdAstraConnect, you can:

  • Track OPI usage in real time
  • Manage user permissions and departments
  • Access call history and detailed reporting
  • Combine OPI, VRI, and in-person services in one unified platform
  • Request scheduled or on-demand interpreters instantly

AdAstraConnect gives your team the control, visibility, and convenience needed to support multilingual communication at scale.

Ad-Astrainc Connect

World-Class
Communication
Solutions

Delivering clear, compliant, and accurate interpreting in over 300 languages — trusted by government agencies, healthcare networks, school districts, and enterprise clients nationwide.

 
300+
Spoken languages, dialects, and signed languages served
 
130k+
Assignments per year
 
20k+
Linguists worldwide

Our Certifications

Ad Astra is committed to the highest quality and security standards. Our OPI services follow strict federal and industry regulations, ensuring safe and reliable communication across all environments.

ISO Certifications

 

ISO 9001:2015

Committed to Quality Management Systems, ensuring consistent high-quality services.

 

ISO 27001:2013

Dedicated to Information Security, safeguarding your sensitive data.

 

ISO 17100:2015

Adhering to the highest standards of Translation and Localization Services.

ISO 13485:2016

Specializing in Medical Device Translation and Localization, ensuring accuracy and compliance.

Other Certifications and Affiliations

 

GDPR

Committed to data privacy and security, complying with EU data protection regulations.

 

AWS

Leveraging Amazon Web Services for efficient and scalable translation solutions.

 

TAC

Member of Translators Association of Canada, adhering to high professional standards.

ATA

Certified by the American Translators Association, our translators ensure high quality.

FAQs

What is Over-the-Phone Interpreting (OPI)?

 A remote interpreting service that connects you to a qualified interpreter by phone for real-time multilingual communication.

How fast can I connect to an interpreter?

 Most calls are connected in seconds — ideal for emergencies, customer support, and time-sensitive interactions.

Is OPI HIPAA compliant?

Yes. Our interpreters and systems follow HIPAA regulations and strict confidentiality standards.

What industries use OPI?

Healthcare, legal, government, insurance, education, social services, financial institutions, and contact centers.

Do you support rare languages?

Yes. We offer 300+ languages and dialects, including less commonly requested ones.

What’s the difference between OPI and VRI?

 OPI is audio-only and ideal for quick or urgent calls. VRI adds video support for visual cues and sign language interpreting.

Can I integrate OPI with my current systems?

 Yes. Our solution works with existing phone systems and can be managed through AdAstraConnect.