Best Practices for Multilingual Customer Service

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When people can’t get help in their native language, it causes them pain and frustration. They feel like you don’t care about what they are going through.Your multilingual customer service approach will make sure that every one of your customers knows how much you appreciate them and their business.So today, we’re sharing with you the Best Practices for Multilingual Customer Service! 

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The Most Common Rare Languages in America

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The nation has experienced considerably more American Sign Language interpretation on their screens and phones due to the many COVID press events and national crisis coverage over the last 2 years. Films and Netflix shows also highlighting Signed Languages has further brought attention to these unique languages.But did you know that there is a dire need for new, diverse Sign Language interpreters and plenty of room to grow in this exciting field. So how does someone go about becoming a Sign Language interpreter? Our Deaf & Hard of Hearing team will lay out how a hearing person can become an effective ASL interpreter!

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Why These Are The Top 5 Most Difficult Languages to Translate

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In this day and age, we connect and work with people from all around the world. Most of us will agree that the world has gotten smaller with the new technology and travel possibilities. With this change, we are also more connected to different cultures, languages, and dialects. To understand what is going on in the world, think about the news, art, media, and other critical resources. How do we access this content? Through translation of course! Without translation, we wouldn’t be able to understand each other.

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What International Translation Day Means To Ad Astra

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September 30th marks International Translation Day. It’s a day to put a spotlight on one of the most unseen and thankless components of the written word in a global space. Translation is no mere press and click language conversion, it’s an incredibly artful and deliberate process of finding meaning for meaning across cultures, histories, and people. A good translation is one that you don’t even think of as you read it, one that entirely matches the intent and voice of the source material.

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Language Industry Scams That Exist

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The language industry is an industry not very well known to most of us. But, nonetheless, there are moments in our lives where we might come across language companies in our day-to-day work. With increased globalization and international teams comes the need for both companies and freelancers to better understand how to safely exchange services and money. One of the downsides and dangers of this rapid industry growth that there are also ” companies” or “translators” pretending to offer you services you are looking for but end up scamming you. To prevent getting scammed there are a few key things to watch out for.

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Translation Process Do’s and Don’ts

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The rendering from one language to another is not as easy a process as it may seem. A great understanding of the language and its culture, lots of experience, and excellent writing skills are needed to deliver a great translation that serves its purpose. In this guide we take a deep dive in to Translation Process Do’s and Don’ts to help you get a sense of just how much care and craft goes in to high quality translations.

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The Countries With the Most Official Languages and How They Translate

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With more than 6,500 languages worldwide, it is not uncommon for countries to have more than one official language. An official language has a legal status and is the most used throughout the nation in politics, government and education.But for a host of reasons, not every country can agree on only one language, and that results in countries having as many as 37 official languages. We’ll explore the top 5 countries with the most official languages and how they translate them.

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A Hard Look at Certifications: Are They Worth It?

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One of the elements of business growth in language services for businesses and translators is becoming recognized and certified by standards organizations. Reputable companies often hire individuals, firms or organizations that are certified due to the feeling of trust it might give them – the same goes for translators that want to demonstrate professional value. It assures both parties that they will deliver excellent service or follow strict protocols. However, as we’ll explore with you, that isn’t always the case.

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