In this special episode of Connected Conversations, host Elena Petrova speaks with Pedro C. Díaz, Director of Language & Guest Services at Children’s National Hospital in Washington, D.C., about how language access and culturally competent care shape the patient experience from the very first “hello.”
🟢 Key Themes:
Why language services are critical to safe and inclusive care
How culturally competent guest services build trust with families
Pedro’s leadership in improving patient access across major medical institutions
The connection between language equity and better health outcomes
Why events like Race for Every Child 2025 go beyond fundraising, they bring care to life
🎧 Tune in for a moving, behind-the-scenes look at how language professionals are transforming healthcare from the inside out.
💙 Support the cause: https://shorturl.at/ExqGV
About Pedro Díaz:
Pedro C. Díaz is Director of Language & Guest Services at Children’s National Hospital in Washington, D.C. With 15+ years in healthcare leadership, he oversees language access, guest services, hospital operators, and family engagement initiatives. He is a medical interpreter, Lean Six Sigma Green Belt, published author, and national speaker on culturally competent care.
You can watch/listen to this episode here:
🟢 Spotify: https://shorturl.at/pn1G4
⚫ Apple Podcast: