Clientside Portal

On-Site Interpretation
Over-the-Phone Interpretation
Translation (Document Translation)


 

 

On-Site Interpretation

About ScheduleInterpreter®:

ScheduleInterpreter is a secure, cloud-based system designed for language services providers and their clients. Simple to use and accessible from any Internet-connected device, the system allows clients to schedule language services resources with interpreters that match their needs

Login to ScheduleInterpreter:

https://www.scheduleinterpreter.com/ad-astrainc

How to request language services:

By Email – interpreting@ad-astrainc.com
By Phone – 301-408-4242, press option 2
Through our Scheduling System – ScheduleInterpreter

Information you will need to place in-person interpreting requests
  • Date & time of the assignment
  • Length of the assignment
  • Location of the assignment (full address, suite #, room #, dept. name, etc.)
  • Name of an on-site POC
  • Phone number of the on-site POC
  • Name of the Consumer/End User
  • Language of the Consumer/End User (including regional dialect or country of origin, if known)
  • Type of appointment (social services, legal/court, medical, training, etc.)
  • Any other details that would be helpful for Ad Astra staff
How to use ScheduleInterpreter: Clientside

[embedyt] https://www.youtube.com/watch?v=-42epMlN3V8[/embedyt]

 

Points of Contact: 

vadim@ad-astrainc.com

Downloads:

Ad_Astra_How_to_Request_Onsite_Language_Only.pdf
Ad_Astra_How_to_Request_Generic_6_inch_Card.pdf
Ad_Astra_Point_to_Your_Language_5_inch_Card.pdf

 

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Over-the-Phone Interpretation

About Boostlingo:

Boostlingo is an innovative web-based OPI and VRI solution. This all-in-one platform will provide you with the flexibility to schedule and access interpreters through your online browser as well as on mobile devices & tablets.

Login to Boostlingo:

https://adastra.interpretmanager.com/app/account/

Test your internet speed:

https://networktest.twilio.com/

How to make an OPI call by phone:
  1. To get connected with an interpreter over the phone, dial 1-800-771-6904
  2. Enter your 7-digit pin followed by a # (Ex. 9997675#)
  3. Press * # (Please speak the language you need or enter the first 3 letters of the language)
  4. Please state your full name and the department you work for. You will then be connected with an interpreter.
Points of Contact:

Department Manager – Vadim Petrov
By Email – vadim@ad-astrainc.com
By Phone – 301-408-4242 Ext. 121

Project Manager – Greg Gibbons
By Email – greg@ad-astrainc.com
By Phone – 301-408-4242 Ext. 118

Downloads:

Ad_Astra_How_to_Request_OPI_Services.pdf
Ad_Astra_Boostlingo_Profile_Setup_and_How_to_Guide.pdf

 

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Translation (Document Translation)

About Plunet:

Plunet is a robust translation management tool used for clients to submit and manage translation documents.

Login to Plunet:

http://adastra.plunet.com/index.jsp

How to submit or request a document translation:

By Email – translation@ad-astrainc.com
By Phone – 301-408-4242, press option 4
Through the Plunet system – Plunet

Points of Contact:

Department Manager – Jean-Paul Borja
By Email – jeanp@ad-astrainc.com
By Phone – 301-408-4242 Ext. 141

Project Manager – Doris Phillips
By Email – doris@ad-astrainc.com
By Phone – 301-408-4242 Ext. 133

Downloads:

Ad_Astra_How_to_Request_Translation_Generic_6_inch_Card.pdf

 

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